Talk to CharmFling directly
We route tickets by topic so the right person answers: product bugs, account recovery, premium receipts, or safety escalations. Average first reply is under one business day for general issues.
Write to usPick a channel
Email is our primary line—encrypted in transit, archived for quality. We do not publish phone support to protect member privacy.
Email Support
Bug reports, billing questions, press, or partnerships—one inbox, triaged by topic.
[email protected]Self-serve articles
Searchable help library with screenshots for account recovery, privacy toggles, and payment quirks.
Visit Help CenterNote: We intentionally avoid phone callbacks to reduce social-engineering risk. Every message is logged so we can spot repeat abuse patterns.
Open a ticket
By contacting us, you agree to our Privacy Policy. We respect your confidentiality and will never share your information with third parties. For urgent safety issues, email [email protected] with “URGENT” in the subject line.
Quick answers
Skim these before you file a ticket—saves you a round trip.
Use the overflow menu on any profile card, pick a reason, and attach screenshots if possible. Trust & safety reviews most flags inside a day; severe cases can be escalated faster.
Messages are encrypted in transit; we do not run a public marketplace for your inbox. You choose which fields show publicly, and you can download or delete data per our Privacy Policy.
Settings → Account → Delete. Some billing records may persist where the law requires it, but your profile and photos leave active systems quickly.
Most queues clear in a few hours; holiday spikes can stretch toward 24h. We would rather slow-roll than rubber-stamp a risky profile.
Premium refunds depend on store rules (Apple/Google) or card processor windows. Send your receipt ID and what broke—we will either fix it or explain the next step.
Need more? Drop a message—we read everything, even if the reply is short.